Handling Difficult Students:
Lessons from Mrs. G

Soon after arriving at our school, Kevin was assessed by the school support team and introduced to our class. He entered our classroom with his low-slung pants, exaggerated "gangsta" walk and mannerisms, a lousy attitude, and an enormous chip on his shoulder.

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Six weeks later, he announced to our class, "At first Mrs. G. was my worst enemy; today she is my best friend."

REACHING OUT TO KEVIN’S MOM

Kevin’s mother, for a variety of reasons, had a lot of antagonism toward schools in general and toward our school in particular. For that reason, Mrs. Graudins had to focus on separating herself from the problems Kevin’s mother perceived. It was important for Kevin’s mother to know that Kevin was his teacher’s primary concern, not previous issues with other teachers, students, or the school.

Mrs. Graudins’s years of teaching experience had taught her that no child is “all bad,” and that all parents need and deserve to hear positive things about the children they love. She provided Kevin’s mother with a regular flow of information. Whenever possible, that information celebrated news of good behavior and positive effort.

It wasn’t long before Kevin’s mother began to respond to the conversations Mrs. Graudins initiated. Many people were surprised when Kevin’s mother showed up at school for a scheduled conference -- after a string of no-shows for previous conferences. Mrs. Graudins’s effort to keep Kevin’s mother informed -- always done with respect and courtesy -- had paid off, it seemed. She showed up at the conference because she felt “safe,” confident that she would not be attacked or blamed or put on the spot.

FROM CLASS TROUBLEMAKER TO TEACHER’S ASSISTANT!

In Mrs. Graudins’s classroom, a completed goal card carries a reward. Kevin usually chooses one particular reward -- the one that allows him to be Mrs. Graudins’s “teacher’s assistant” (TA) for a day. All the students understand the importance of that job. They know how Mrs. Graudins relies on her TAs. TAs wear special nametags and sit in a place of importance by her desk. They perform important tasks, including some simple discipline tasks such as rewarding "reading pillows" to those who are on task during literacy time.

When Kevin chooses to be a TA, he takes pride in handling the job seriously. Most importantly, he seems to identify with the teacher’s role in helping students learn and behave responsibly. As a TA, Kevin has come to understand that he and his peers bring problems on themselves when they make poor choices.

HEART-TO-HEART TALKS

From time to time, Graudins announces to Kevin, “I'm so glad you're in my class.” And she means it! Now I'm willing to bet that's something he's never heard before!

This is not to say that Kevin doesn't still test Mrs. Graudins by acting out occasionally, but he is learning that she does not give up on him. She holds high expectations for him, and she lets him know that she thinks he is capable of living up to those expectations.

Mrs. Graudins works on the premise that all children need and deserve physical affection too. She makes sure Kevin receives his share of shoulder-to-shoulder hugs, back and shoulder pats, and plenty of high-fives and smiles. In the beginning, Kevin seemed a bit uncomfortable with that kind of attention and would stiffen his body. Mrs. Graudins didn’t react to that rejection, however. She knew his reaction might be caused by pent-up anger. Perhaps he reacted that way because accepting such attention was counter to the “tough guy” image he attempted to put up. Or maybe he just didn’t know how to respond. But it wasn’t long before Kevin relaxed. Maybe other students’ responses to Mrs. Graudins’s physical attention modeled the appropriate behavior for Kevin. In any case, now Kevin even initiates high-fives!

AN ATMOSPHERE OF UNDERSTANDING

Recently, during reading time, Kevin and a group of his peers were discussing a passage about learning from mistakes. In the group, Kevin volunteered that he has had to learn things "the hard way." Mrs. Graudins didn’t just let that revelation pass. She picked up on Kevin’s comment. She was frank with the class about how difficult his student record had been and how hard he was working to improve it. The students picked up on the pride in her voice, and they echoed it to him. In addition, Mrs. Graudins regularly has Kevin stand on his chair to receive special recognition from the class for a job well done.

Kevin still makes mistakes. He still makes bad choices sometimes. But he is shedding his "bad boy" label as Mrs. Graudins continues to search for and refine ways to reach him and other troublesome students in her class.

I wanted to share Mrs. Graudins’s story because I'm proud of her achievements with all her students. She is one of many dedicated teachers who work so hard -- but receive too little recognition for their efforts. These are teachers who know they win their biggest rewards by making a difference in children's lives. These are teachers all of us can learn valuable lessons from.

Article by Perri Gibbons
Education World®
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